Returns & Exchanges

At tokyobike, we want you to love your ride. If you are not completely satisfied with your purchase, we offer a 14-day return window for unused items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Authorization and prepaid shipping label.

• 2.
  Pack Your Item

  Securely pack the item in its original box, ensuring all components and manuals are included to prevent damage during transit.

• 3.
  Ship It Back

  Drop off your package at the designated carrier location; for bicycle returns, please ensure the frame is protected according to our packing guide.

• 4.
  Inspection and Refund

  Once our mechanics inspect the return for quality assurance, we will process your refund to the original payment method within 5-7 business days.